USI Return Policy
When ordering HVAC parts and equipment, we advise all customers to be sure the part they are ordering is the correct part needed for the issue they are having with the unit. If you need to return an item, please contact us for return instructions within 30 days of purchase. Items returned must be new, unused and in the original packaging. Restocking fee of 25% will be applied to all returned items. Refunds or exchanges will be provided once the item has been received in the original condition. The refunded amount will be for the amount paid for the item minus the original shipping costs.
If you receive your item damaged while in transit or defective upon installation, please contact us as soon as possible. We will ship a replacement item once we receive the damaged item back. Damaged claims while in transit need to be filed with the shipping company and any visible damage will be noted upon receipt of package. All damage claims are subject to the carrier’s liability.
Please note, if item has been installed or altered in any way, no refund will be processed.